Method
A two-phase mixed-method study design was used in this study. Firstly, a
cross-sectional survey using an online questionnaire to assess the
structure, indicators, and challenges of DTC . In phase two, a
semi-structured interview was used to get deeper insights into the key
issues that emerged from the survey. Participants were mainly
pharmacists in-charge at the hospitals where the DTC program hasbeen
established. MS Excel 2019 and NVivo version 12 were respectively used
for data management and analysis.